Shipping & Return Policy

Shipping & Returns

Shipping:

You will receive an email confirmation upon placement of your order. The best shipping method will be determined by weight & size of the parcel, and your postal code.  We have determined that ordering multiple items at once is a more economical method than ordering one item at a time. We do attempt to have "in stock" orders leave our premises within 5 days, realizing that circumstances may affect that timing. 

Out of stock items: we will advise how long delivery will take after verifying stock with our supplier.

Someone must be available at your delivery address to accept the parcel. Delivery charges are non-refundable, and are the responsibly of the buyer, even if parcel is undeliverable. 

 

Return Policy:

On-line Purchases:

We do NOT accept returns.  But, of course, if there is a problem with your order, let us know within 3 days of receiving it and we will make things right.  We will make sure you receive a replacement or exchange when possible if the item is received damaged.

We work hard to package your items with care, but sometimes, unfortunately, damages still occur during transit. If your order is received damaged please do the following.

   1) Email photos of the damaged item and packaging to penny@thecozyhome.ca. Do not discard the damaged item or the packaging, if either is discard there will be no replacement or exchange. This is extremely critical.

   2) Watch for a response explaining your next steps and what you can expect.

We accept payment via Shopify, using Visa or Mastercard. 

In-Store Purchases:

Items purchased in store have a 5 day return for a refund. After 5 days there is no refund or exchange of any kind.

Custom Ordered Items:

All custom ordered items require payment at time of order. Items are non-returnable and non-refundable.